Returns & Exchanges
At AJAZZ, we strive for perfection in every keystroke, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for all our high-performance peripherals. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack your AJAZZ device in its original box, ensuring all cables, keycap pullers, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing