Frequently Asked Questions
Everything you need to know about your AJAZZ experience.
What is the standard shipping time for AJAZZ products?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do AJAZZ keyboards and mice come with a warranty?
Yes, all AJAZZ peripherals come with a 12-month limited warranty that covers manufacturing defects. Please keep your order confirmation as proof of purchase for any claims.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are AJAZZ mechanical keyboards compatible with macOS?
Most AJAZZ mechanical keyboards are compatible with both Windows and macOS. Some models feature a dedicated toggle switch, while others use plug-and-play functionality for basic typing on Mac systems.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I download the latest drivers for my device?
You can download the latest software and drivers directly from our 'Downloads' section on the website. Simply search for your specific model number to find the compatible software suite.